We know you can’t wait to unwrap the mystery — and we’re just as excited to send it your way! 🎁

All orders with a packing video request are usually processed within 4–6 business days. Orders without packing videos are processed within 1–2 business days. Once shipped, delivery typically takes 5–7 business days, depending on your location and local postal services. You’ll receive a tracking link as soon as your order is on its way, so you can follow the excitement right to your doorstep.

Please note that during busy seasons or special promotions, processing times may be slightly longer (and you will be informed) — but we promise it’s always worth the wait! 💫

We’re just as thrilled as you are to share your scoop moment! 🎥✨

Packing videos are usually recorded and posted within 4–6 business days after your order is placed. Once your video is ready, it’ll be uploaded to our official social media pages (TikTok, Instagram, and YouTube), and we will send the links to your videos to your email address provided.

Please keep in mind that during high-demand periods, it may take a little longer — but don’t worry, we make sure every video is worth the wait! 💖

Absolutely! We love adding a personal touch to your mystery experience. 💖

You can share any special requests in the order notes while placing your order, and we’ll do our best to make it happen! Some of the requests we happily cater to include:

• 🎵 Song of your choice as the background music in your packing video
• 🎨 Custom colour theme for your items or packaging
• 🔄 Replacement of specific items from the list (based on availability)
• 📝 Any special instructions to make your order extra meaningful

While we can’t guarantee every request due to stock and theme variations, we always try our best to bring your vision to life! 🌟

We’re always happy to hear from you! 💌

If you have any questions, special requests, or need help with your order, you can reach out to us anytime through our Contact Us page.

You can also message us on our official social media pages — we love connecting with our community there! 💫
📱 Instagram: giftondoor
🎥 TikTok: giftondoor

Our friendly support team usually replies within 24–48 hours, and we’ll always do our best to make your experience delightful. 🌸